Terms & Conditions

These Terms & Conditions ("Terms") govern your access to and use of the Patch Learning platform, including all websites, applications, modules and services operated by Patch Learning ("we", "us", "our"). By registering an account, subscribing to a module, or otherwise using the platform, you agree to be bound by these Terms and our Privacy Policy and User Agreement.

If you are using the platform on behalf of an organisation, you represent that you have authority to bind that organisation and the entity accepts these Terms.

You must be at least 18 years of age and capable of entering a binding contract to use the platform. You agree to provide accurate, current and complete information when creating your account and to keep it up to date.

You are responsible for safeguarding your login credentials and for all activity under your account. Notify us immediately of any unauthorised use or security breach.

Access to modules is provided on a paid subscription or one-time setup basis as described on the relevant purchase or pricing pages. Fees are charged in the currency displayed at checkout (including USD where indicated).

• Setup fees are charged once at checkout and are generally non-refundable.
• Recurring subscriptions renew automatically until cancelled.
• You may cancel a subscription at any time; cancellation takes effect at the end of the current billing period.
• Promotional offers (including the PATCH1000 campaign) are subject to the terms stated at the time of the offer and may be withdrawn or modified at our discretion.

We may change our fees on reasonable notice. Fee changes take effect at the start of your next billing cycle after notice.

We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the platform for your internal business purposes during an active subscription. All right, title and interest in the platform, including software, content, methodology names (such as "Patch Principles"), designs and trademarks, remain our property or that of our licensors.

You may not copy, modify, distribute, reverse engineer, resell or create derivative works of the platform except as expressly permitted by these Terms.

You agree not to:

• Use the platform for any unlawful, fraudulent or abusive purpose;
• Upload or transmit malware, or attempt to disrupt or compromise platform security;
• Access or attempt to access another user's data without authorisation;
• Scrape, harvest or otherwise extract platform data in bulk;
• Misrepresent the platform or use it to provide regulated advice without appropriate licensing.

You retain ownership of content you upload (such as employee records, financial documents and site images). You grant us a licence to host, process and display that content solely to operate the platform for you.

You warrant that your content does not infringe third-party rights and complies with applicable privacy and data protection laws, including the Australian Privacy Act 1988 and, where relevant, the EU/UK General Data Protection Regulation.

The platform is provided "as is" and "as available". To the maximum extent permitted by law, we exclude all warranties, express or implied, regarding merchantability, fitness for a particular purpose, or non-infringement.

Patch Learning provides productivity, talent and business intelligence tools and does not provide financial, legal, tax or investment advice. Outputs (including AI-generated reports and recommendations) are informational only and should be reviewed by a qualified professional before acting on them.

To the maximum extent permitted by law, our aggregate liability for any claim arising out of or relating to the platform is limited to the amount you paid us in the twelve (12) months preceding the claim, or AUD $100, whichever is greater.

We are not liable for indirect, incidental, special, consequential or punitive damages, or for loss of profits, data or business opportunity, except where liability cannot be excluded under applicable law (including the Australian Consumer Law).

You agree to indemnify and hold us harmless from claims, damages and expenses arising from your use of the platform, your breach of these Terms, or your violation of any law or third-party right.

We may suspend or terminate your access if you breach these Terms or if required by law. You may stop using the platform and cancel your subscription at any time. Upon termination, your right to use the platform ceases, though we will retain your data as described in our Privacy Policy.

These Terms are governed by the laws of the State of Queensland, Australia. We and you submit to the non-exclusive jurisdiction of the courts of Queensland and any courts competent to hear appeals from those courts.

Our global customers agree that Queensland law governs these Terms regardless of their country of residence, nothing in these Terms limits any statutory consumer rights you may have under the mandatory laws of your country of residence.

We will endeavour to resolve disputes informally and in good faith. If a dispute cannot be resolved within 30 days of written notice, either party may refer it to mediation in Brisbane, Queensland, under the rules of the Resolution Institute, or to the courts of Queensland as set out above.

We may update these Terms from time to time. Material changes will take effect 30 days after we notify you (via email or in-app notice). Continued use after that period constitutes acceptance of the updated Terms.